Terms and Conditions

1. Purpose and scope

These Terms and Conditions govern access to and use of the SafeBox website, together with requests for information submitted through it.

These terms apply to the website. They do not replace the specific agreement that must be entered into before using a SafeBox space, receiving correspondence, storing items or purchasing scanning, forwarding or collection services.

2. Website owner and operator

SafeBox is a trading brand operated by the following legal entity:

Trading brand

SafeBox

Legal operator

Orientix Trade OÜ

Legal form

Private limited company (OÜ)

Registry code

11380388

VAT number

EE101198536

Registered office

Juuli tn 29-38, Narva linn, Ida-Viru maakond, 20207, Estonia

Email

contact@safeboxprivate.com

Telephone

+34 663 146 687

3. Information published on the website

Information published on this website is provided for general, informational and commercial purposes. It describes plans, sizes, features and additional services that may vary according to the country, location, operational capacity and availability.

Website content does not by itself constitute a reservation, an irrevocable contractual offer, a guarantee of availability or automatic acceptance of a customer.

Features identified as “Coming soon” are not yet available for public use or contracting.

4. Requests and enquiries

Submitting a form, selecting a plan or communicating with SafeBox constitutes a request for information only.

A contractual relationship will begin only after the required checks have been completed, availability has been confirmed, the applicable agreement has been accepted and, where relevant, the requested payment has been made.

5. Prices, taxes and availability

Prices displayed on the website may be changed before contracting. Customers will receive information about applicable taxes, transport charges, forwarding costs, additional storage and other relevant fees before assuming a payment obligation.

Plans, sizes, locations and additional services are subject to availability. Publication of a service does not guarantee that it can be provided immediately in every location.

6. Specific service agreement

Use of any SafeBox space or related service will be subject to a separate agreement defining, among other matters, duration, payments, access, identification, permitted items, restrictions, insurance, collection, incidents and termination.

If there is any inconsistency between this website and the specific agreement signed by the customer, the specific agreement will prevail, without prejudice to any mandatory consumer rights.

7. Permitted use of the website

Users agree to use the website lawfully and responsibly, provide accurate information and not interfere with the security, availability or operation of the website.

Attempting to gain unauthorised access to accounts, systems, data or infrastructure connected with the website is prohibited.

8. Prohibited or restricted items

Items whose possession, transport or storage is illegal, dangerous or contrary to the applicable agreement may not be deposited, sent or handled.

Prohibited or restricted items may include weapons, explosives, flammable or toxic substances, illegal drugs, perishable goods, living beings, waste, stolen goods, cash or other monetary instruments where restricted by the applicable service conditions, and any item capable of causing damage, odours, contamination or risks to people or property.

The definitive list of prohibited or restricted items and the applicable conditions will be established in the specific service agreement.

9. Scanning, forwarding and collection

Scanning, forwarding, delivery or preparation for collection will be carried out only where the service is included or has been requested and accepted under the applicable conditions.

The customer is responsible for providing accurate instructions and addresses. Delivery times of postal operators, carriers and other third parties are not exclusively controlled by SafeBox.

Once a physical item has been delivered to the customer, collected or handed to a carrier, certain later services, such as scanning the original item, may no longer be possible.

10. Customer responsibilities

Customers must keep their contact details up to date, protect their access credentials and means of access, comply with identification and security instructions and report any incident without delay.

Customers are responsible for the legality of items and correspondence connected with their service and for the accuracy of the instructions they provide.

11. Intellectual and industrial property

The design, code, texts, images, graphics, logos and other content are owned by Orientix Trade OÜ, used under licence or owned by their respective rights holders.

They may not be reproduced, modified, distributed or commercially exploited without prior authorisation, except where permitted by law.

12. Third-party services

The website and services may use specialised providers for hosting, database infrastructure, authentication, email delivery, messaging, maps, payments, transport and other technical or operational functions.

The website currently uses Vercel for hosting and related infrastructure, Supabase for database and authentication services, and Resend for email notifications relating to enquiries.

Third-party services may be subject to their own terms, availability and policies. SafeBox does not control the independent systems or infrastructure of those providers.

13. Availability and changes

Orientix Trade OÜ takes reasonable measures to keep the website available and up to date, but does not guarantee permanent, uninterrupted or error-free operation.

Website content, design, features and advertised services may be changed, suspended or withdrawn where reasonably necessary.

14. Liability

Information on this website does not replace professional advice or the terms of the agreement applicable to a specific SafeBox service.

To the maximum extent permitted by law, Orientix Trade OÜ will not be liable for indirect losses caused exclusively by temporary inability to access this informational website.

The conditions governing custody, access, loss, damage, insurance, prohibited items, collection, forwarding and other matters relating to physical items will be established in the specific service agreement applicable to the customer.

Liability relating to services actually contracted will be governed by that agreement and applicable mandatory law. Nothing in these Terms excludes or limits any consumer right or liability that cannot lawfully be excluded or limited.

15. Privacy and data protection

Personal data submitted through the website will be processed in accordance with our Privacy Policy.

16. Applicable law and dispute resolution

These terms will be interpreted in accordance with the law applicable to the operator and to the specific relationship with the user.

Where the user is a consumer, the user will retain the mandatory protections and jurisdiction rights granted by the law of the user's country of residence and applicable European legislation.

Before starting formal proceedings, the parties will seek in good faith to resolve any disagreement through direct communication.

17. Contact

For questions concerning these Terms and Conditions, you may contact SafeBox using the following details: